Support desk

A clear question deserves a clear answer.

Whether VidWise is misbehaving, your account needs attention, or you have a privacy request, send us the context and we will investigate it with care.

Independent product supportsupport@vid-wise.com

Send a support request

Tell us what happened.

Choose the closest topic and include enough context for a useful first reply.

Something in VidWise is not working as expected

Please include steps to reproduce the issue if relevant.

Your email app will open with the completed message. Never include a password or full payment details.

Before you send

A little context saves a lot of back-and-forth.

Choose the closest topic below. You do not need to write a perfect report; these details simply give us a better place to start.

Something is not working

Technical issues

Help us reproduce the problem and we can look at the right layer first.

  • What you expected and what happened
  • Steps to reproduce the issue
  • The YouTube video URL, if relevant
  • Your browser and VidWise extension version
  • A screenshot or exact error text, if available
Your account or plan

Account & billing

Keep account questions focused by including the identifiers we can use to find the right record.

  • The email address on your VidWise account
  • Your question about access, plan, or a charge
  • A receipt or transaction ID, if you have one
  • The date and amount of a billing issue
  • Never send a password or full payment details
Your data and choices

Privacy requests

Tell us plainly what you need help with so we can route the request carefully.

  • The email address connected to your account
  • The privacy request in your own words
  • Any relevant account or data context
  • Whether you are writing for yourself or someone else
  • Read our Privacy Policy for the full details

Still not sure?

Send the question anyway.

A short note is enough to begin. Include what you know, leave out sensitive information, and we will take it from there.

Contact VidWise support